Gone are the days of single-system architecture where everything lives in just one place with the need for shared service models, cooperation, multi-agency working and channel shift having never been greater.
If organisations are to meet the challenges of the ‘New’ world of financial constraints the time for talking is over. Organisations must act now and drive change in customer and staff behaviour to reshape service delivery models whilst they have time.
In Holland things are certainly very different with any system supplier wanting to supply the Social Housing sector needing to sign-up to CORA, a framework of system integration. This means that customers in Holland have a standard set of integration methods available to them out of the box. This has allowed many Dutch organisations to adopt an enterprise service bus style architecture where all systems feed into one source of data to provide a 360⁰ view of the customers and assets.